About FirmSupport Software, Inc.
FirmSupport is a technology consulting company, that provides technology expertise to Fortune 1000 companies. FirmSupport supplies a unique service to our customers by providing insight into today's cutting edge technology.
Next, we support our customers with a wide range of products and services, from Enterprise programming to complete Internet/Intranet Web site design and hosting.
Finally, FirmSupport provides on-site management assistance to our customers. Our managers work with our customers and their employees to assist in the success of a project. This includes FirmSupport's involvement in the planning of projects while providing direct technical assistance. This is accomplished through three business units.
The Application Development business unit assembles teams of project managers, business analysts, and developers to plan and implement large scale applications. The team follows a simple methodology. Beginning with a project plan an analyst helps the client accurately define the business need and requirements. The analyst then teams with the client and the project manager to define a phased plan and application specification document keeping in mind budget and return on investment. The result is a managed and phased plan with clear milestones and delivery dates. A solid plan is paramount to a successful application. The plan is then communicated via the project manager to the developers and programming begins. Deliverables are presented to the client where feedback and changes are communicated. If necessary, the plan is adjusted and the project continues. The key to the entire process is communication and planning.
The Professional Services business unit provides on-site technology staffing. FirmSupport sends its consultants to client locations to supplement their technology teams, provide short term expertise, and to train or transition knowledge. FirmSupport offers expertise in several of today’s technologies including: ASP, Java, Oracle, and Cold Fusion. FirmSupport has placed technologists on-site at many large corporations including Avon Products, Inc., Ann Taylor Stores, Inc., and Pitney Bowes.
The Hosting & Site Design business unit offers fully integrated Internet solutions. Our modern data center located in Kingston, New York provides mid-sized hosting solutions for firms wishing to outsource. Out data center hosts simple brochure Web sites to complex applications. Many of the hosted sites were designed by our creative group. Our creative designers encompass client brand and site functionality into each implementation. FirmSupport has designed and hosts dynamic content sites to integrated e-commerce sites for over 500 customers.